Hi
Lisa,
I just wanted to let
you know that I have appreciated your offerings and the opportunity to do
business with you and Schaller Honda. I did visit the dealership yesterday and
am happy to report that I did commit to purchasing a new Accord EX-L (and will
be taking delivery today). The salesperson I worked with was Bob Kenney. He
was terrific (as was Mark). I would highly recommend him to anyone. With his
assistance (along with yours), I have been treated extremely well and I am
walking away with a very positive experience. I will not hesitate to recommend
you and your dealership to any acquaintances of mine that are car-shopping in
the future. Once again, thanks for your courteous and professional
assistance.
Respectfully…Jim
Jim,Durham
Mr.
Tetsuo Iwamura
President and Chief
Executive Officer
American Honda Motor
Company
1919 Torrance Blvd. Torrance, CA 90501-2846
Dear Mr. Iwamura:
I've
been a loyal Honda customer since I bought my Civic EX in September 2001. At
the signing, I had financed my car loan
through one bank and then re-financed with another a year or two later.
When my car loan was
paid off in December 2007, I called my bank to receive my title. Little did I
know that that phone call would be the beginning of a headache-inducing
scavenger hunt.
Or, should I say, would have been a headache
were it not for the efforts of Mr. Dan Virola, Title Clerk, from Schaller Honda
in New Britain, CT (the dealership where I purchased my
car).
The bank I was dealing with was of little assistance
and as I tried to track down my lost title, I decided to call Schaller Honda to
see if they could point me in the right direction.
Not only did Mr. Virola
point me in the right direction, he did all the driving. He made several phone
calls to DMV and even inquired with them personally as to what had happened to
my title (turns out it was an error between the two banks). He kept in constant
contact with me, letting me know what steps
to take and what forms to fill out. Were it not for Mr. Virola's kindness, this
would have been a huge ordeal for me (i.e., taking time off work to go
to DMV, going through the ever-agonizing DMV phone system, etc.)
Mr.
Virola's exceptional customer service skills should be commended. Having people
like him on your team keeps customers like me confident and loyal to Honda.
Best
regards,
Sheri,New Britain
Thank you so much for all that you have done for me.
As of last friday I have been driving around the state in my new 2008
honda civic ex in atomic blue metallic. I absolutely love it!
Thanks to your email with a very competitive price, Ed, my sales person,
and Lori, the wonderful finance manager. Normally I am not fond of
looking for cars because of the pushy sales people and the non informative and
deceitful finance managers. This was a complete 180 turn around. I
could not have had a better experience! I had wonderful family and
friends that helped me out during my purchase and schaller made the experience
an 11 out of 10. This will always be in my mind and I have already
recommended schaller to other people. I could go on some more but I am
sure that you get the idea.
Thank You so much for your help and thank you to Schaller
for all of their help!
Karen
Karen,Newington
Just a note to let you know what a terrific employee you
have in Linda Albert. She has been so personable and so helpful every time that
I need service. Your service hours make it very difficult for working people to
access. I drove in one Saturday, because I could never reach your `appointment
coordinator', and I was fortunate to have Linda there to help. She
was very sympathetic to my problem with the hours, and she actually fixed my
problem herself! She is definitely a positive among many negatives in your
service department.
Sharon,New Britain
Dear Mr.Schaller
I had such a great experience at
Schaller Honda that it inspired me to write this letter. On the morning of
6/18/08 my husband and I called Schaller Honda asking for a better trade in
price for a 2004 Land Rover Discovery, as we were unhappy with the quote so
sternly and
arrogantly provided to us by Manchester Honda. We received an immediate and
friendly response, and were offered an appointment that same morning. Most of
my contact that
morning was with Jason Gengras and Jim Sydoriak. They attentively listened to my situation, seemed to go out of their
way to help me and provided me with information
in a matter-of-fact yet friendly, respectful manner. Most surprisingly is that they
did all of that without even knowing if I was serious about making a sale with
them. Additionally, they respected my need to
make frequent calls to my husband who was unable to join me that
morning.
When I left Schaller Honda that
morning, my mind was made up on doing business there. On the morning of 6/19/08 I went
back to Schaller Honda and purchased a 2008 Honda Accord because of your staff's
willingness to work me on a more reasonable trade in value and because of their
friendliness, attention, and professionalism. Again, I spent the most time with Jason and Jim
while my car was being prepared, but all of the staff that I came into contact with that day
was absolutely a pleasure to work with. Jim especially went out of his way to keep me
informed while I waited, and he did a terrific job reviewing the car in detail. I also enjoyed the
stories he shared about his own Honda. Additionally,
I liked the follow up calls that he made and the fact that he was willing to collaborate with my husband although he had never
met him. Jim was one of the most sincere salesmen I have ever dealt
with.
With Appreciation,
Maja
Maja,Cromwell
Please convey my thanks to The Service Teams' Manager, Ken Orr and the
Red Team Service Manager, Phil Beers, for the swift resolution of my
'99 Odyssey's transmission problem last month.
Ken and Phil worked to honor Honda's commitment to addressing the
issues with that particular transmission model and quickly get me in,
fixed and back on the road, working around my schedule.
I appreciate their customer focus, ease to work with, and
professionalism. As a satisfied owner of two Honda's from Schaller New
Britain, I can certainly say I will again visit you when looking for my
next one!
Thanks, again!
Robert,
Just wanted to say I purchased a car from your store last
week and it was a great experience. My initial contact with Robin Rivard, was
both professional and a breath of fresh air. I hate buying a car and he made it
quick and painless. Margaret the sales person that took me for the test rides
was polite and respected my time. Lori, F&I did everything they could to
accommodate my schedule, she was great! Bravo to you for having a great team on
board, I will send everyone I know to your store.
Doug
Doug,Deep River
Comments: Hi,
I wanted to send a quick note to tell you how
impressed and pleased I was by your staff
yesterday from my morning drop off, to the very pleasant conversation I had
with my driver. He opened and closed my doors as if we were in a private limo
and he was interesting and sincere. The service was quick, cost less
than I expected and everyone I spoke
to was so professional. I had been serviced by the red team but I also
overheard a conversation by the
manager of the green team. He spoke to his customer with respect and was clear enough for her to understand. She
was older and he did an excellent job of being
clear and understandable without speaking down to her.
I have in the past gone to get my oil changed at a
local business near my home. Before I left, I
inquired about the time it would take if I got my oil changed at Schaller.
Your staff made me trust them and that outweighs the
inconvenience of your location to m home for
routine maintenance.
Happy New Year and keep up the good work.
Gail,Wolcott
Dear Mr. Schaller,
I wanted to take this opportunity to
express our satisfaction with your organization and your people. Within the
last year we purchased two vehicles. Actually, we purchased them together. They
were a 2002 Honda Odyssey and a 2002 Honda Accord.
Ed Green was our sales rep and he was a pleasure to
work with. He was a good listener, very courteous and patient. My wife and I,
as well as our three daughters test-drove the vehicles more than once. I would
be honored to work with him again.
A few weeks ago, I brought in my
Odyssey as it needed a transmission and I was very fortunate to have been able
to be serviced by Jennifer Zatorowski, Blue Team Service Manager. Her attitude,
demeanor and service were excellent! She made a stressful situation more
pleasant.
It is on an individual level that we
make a difference in people's lives and Jennifer and Ed have definitely made
our relationship with Schaller Auto more enjoyable I would not think twice
about purchasing another vehicle(s) from your organization, again.
Thank you!
O, R & L,Rocky Hill
Dear
Art:
I
want to let you know that I felt like a "Queen" on Christmas Eve,
December 24, 2007 when I purchased my Honda Civic. First of all, I like to
share with you my experience. When I enter the show room, everyone spoke to me
and made me fell very comfort. As a begin to browse and make comments to my
daughter, who is already a Honda Fan of yours, Dan DeCarlo approach me with a
very friendly smile and ask," what can I do for you today". Believe
me it was a pleasure doing business with Dan. He respected my opinion and gave
me information about the Honda that I didn't know. I have always been a Toyota fan but Dan won me
over with such great information and facts about the Honda. When we went for
the test drive, I was sold. I knew that all your commercials I had seen on TV
about your business and your staff was truth. Dan is an outstanding sales
consultant. His personality and sense of humor was a breath of fresh air to me.
I teach customer service to my clients but I will make sure that if they really
want to see customer service, they need to visit Schaller Honda and maybe one
day purchase an auto. It was a pleasure to see you and how you took the time to
say Hell-o. I will continue to tell my story to my clients, students and
friends and encourage them to go Schaller. Today, December 26, I stopped in to
purchase all weather mats and guess who had already called and e-mail me to
tell me thanks and how was the car? Dan met me at the door as I walk in to
inquiry about the mats and personally walked me back to the sales department to
purchase the mats. Art, he also put them in the car for me. Special thanks to
great people who you have hired and tell Dan I appreciate quality service when
I receive it. You may not know it but I work with about 1000 people each year
and I will tell this story about a thousand times. I am now a Honda Fan!
Paulette,New Britain
I would just like to thank Lori Xeller
and Vince Giordano for their assistance after we purchased our 2004 Honda CRV
on October 31, 2007 (Halloween). After getting th car home we discovered a
crease in the rear panel as the car is white and with the light in the parking lot we could not see it. Also, the
rear bumper was dented in the rear corner. I contacted Lori as I had her card
and she advised she would set up an appointment with a manager to look at it.
After several scheduling conflicts we were ab to bring the car in and Vince was
able to look at the car. I thought we would battle about us taking the car home
without seeing it at your dealership but Vince agreed it should never have left
the lot like that especially being a certified vehicle. The vehicle was
repaired and while in the shop we were given a loaner.
We would like to recognize Vince and Lori for going out of
their way to help us. We will continue to visit your dealership and recommend
others based on this experience.
Mark & Barbara,Southington
Welcome to Schaller Honda!